This domain focuses on the dynamics between employees and the organization. Properties of the work culture are key determinants of resilience and healthy relations. Effective communication channels, feedback mechanisms, and opportunities for talent development are among the necessary conditions for a resilient workplace.

This domain looks into interpersonal relations at work. For the workplace to be a healthy, thriving, and positive environment, employees should be on good terms with each other. Positive interpersonal relationships can significantly boost the quality of their operations, improve their communication and mutual understanding, help them to deliver their best, and lead them towards success in their careers.

This domain is concerned with the spatial qualities of workplace and its design. Qualities of the physical environment play an important role in unlocking productivity and innovation. Factors such as comfort, flexibility in the work settings, adaptability for future growth, and workplace amenities are among manifold elements that could influence an organization’s level of competency in this respect. The spatial qualities of the work environment could also affect the physical and mental well-being of employees.

This domain concentrates on technological tools and strategies. A technology adoption plan that is well scoped and developed results in growth, better performance, and resilience. The rapidly changing technology solutions and resources offer innovative ways of working, especially during times of adversity. This opens an incredible array of opportunities for organizations to reflect on their routine activities, changing needs, and future possibilities.